Central to our success as a business is our relationships with our employees, customers, investors, business partners and our society at large. As we strive to be a trusted corporate citizen, we endeavour to embrace the following critical tenets: Equal Opportunity The BS&T Group of companies is firmly committed to a policy of equal opportunity regardless of race, colour, gender or age. The company provides equal opportunity in employment, promotions, remuneration, benefits and all other privileges, terms and conditions throughout the BS&T Group. Shareholder Value Our primary responsibility is to create and build a successful business. The goal is to secure the highest rate of return on shareholders' investments, thereby enabling us to expand our business, improve working conditions for our employees and provide more employment in the nation. We also aim to create and build value for our shareholders through a strong and consistent financial performance. Trusted Partnerships The business of our Group is conducted with integrity and transparency. We, therefore, aim to develop partnerships with businesses that hold similar ideals. Moreover, we respect the legitimate interests of those with whom we have relationships. To this end, we have established mutual beneficial relations with our business partners. We also cooperate with Government, trade unions and other organizations in order to promote harmonious relationships. Free and Fair Competition BS&T advocates free and fair competition. The company sees such competition as necessary in facilitating consumer choice and high standards in product and service. BS&T and its subsidiaries seek to abide by these principles in their areas of operation. Focus on our Customer BS&T is dedicated to customer satisfaction. Our objective is to succeed by satisfying the needs of our customers with superior products and services. As a customer-focused organisation, we aim to make service our hallmark where customers are paramount. Supporting our Community Companies like ours have certain responsibilities to society which we attempt to fulfill. BS&T aspires to be a good corporate citizen by maintaining and promoting the highest standards of corporate conduct towards employees, shareholders, consumers and communities. We strive, therefore, to make corporate social responsibility an integral part of operating practice and to behave in a way that adds positive values to the community.